Shipping policy

SHIPPING POLICY FOR ZAIBORA

Effective Date: 1 August 2026

Store Name: Zaibora

Fulfillment Partner: Zambeel

Email Support: zaibora.uae@gmail.com

Phone / WhatsApp: +971 54 269 0155

1. Overview

At Zaibora, we are committed to providing a reliable, fast, and clear delivery experience across the United Arab Emirates. All order packaging, inventory handling, and logistics dispatches are processed in direct partnership with Zambeel and its courier networks.

2. Order Processing Time

  • All orders are verified and processed within 1 to 5 working days after receiving your order confirmation.

  • Orders placed on weekends or official UAE public holidays will be processed on the following business day.

  • Once your package is prepared and dispatched from Zambeel’s fulfillment center, you will receive a notification via SMS or email.

3. Shipping Methods & Delivery Timeframes

  • Coverage Area: We deliver across all seven Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain).

  • Delivery Timeframe: Standard door-to-door delivery typically takes 1 to 5 days after order processing.

  • Remote / Non-Service Areas: Delivery to remote areas may require additional time or pickup from a nearby courier station. Our team will contact you if your address requires special arrangements.

4. Shipping Costs

  • Free Shipping: We offer FREE SHIPPING on all orders of 50 AED or more.

  • Standard Shipping Fee: A standard shipping fee of 18 AED will apply to orders below 50 AED.

5. Tracking Information

  • As soon as your order leaves the warehouse, a tracking link or consignment reference number will be provided via email or SMS.

  • You can use this tracking number on the courier portal or reach out to our customer support team to check the real-time status of your parcel.

6. Delivery Issues, Delays & Address Changes

  • Address Changes: Please double-check your address details during checkout. If you need to make changes, notify us at zaibora.uae@gmail.com or WhatsApp +971 54 269 0155 before dispatch. We cannot alter the address once the package is with the driver.

  • Unsuccessful Delivery Attempts: The courier driver will attempt delivery up to 1  time. If they cannot reach you via phone or at your doorstep, the parcel will be returned to the warehouse, and re-delivery charges may apply.

  • Delivery Delays: Unexpected delays caused by adverse weather conditions, peak holiday surges, or courier traffic may occasionally occur. We appreciate your understanding and will keep you informed of any major updates.

  • Damaged or Missing Items: If your order arrives damaged or missing items, please report it to us within 48 hours of delivery with supporting photos/videos so we can coordinate immediate resolution with Zambeel.

7. Contact Us

If you have any questions or need help tracking your order, please reach out to customer service:

  • Store Name: Zaibora

  • Fulfillment Partner: Zambeel

  • Email Support: zaibora.uae@gmail.com

  • Phone / WhatsApp: +971 54 269 0155