Return and refund policy

RETURN & REFUND POLICY FOR ZAIBORA

Effective Date: 1 August 2026

Store Name: Zaibora

Fulfillment Partner: Zambeel

Customer Support Email: zaibora.uae@gmail.com

Phone / WhatsApp: +971 54 269 0155

1. Return Timeframe & Eligibility

We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help!

  • Return Window: You have from 3 to 7 days from date of delivery to request a return or exchange.

  • Item Condition: To be eligible for a return, your item must be:

    • Unused, unworn, and in the same condition that you received it.

    • In its original packaging, including all tags, accessories, and instruction manuals.

    • Accompanied by proof of purchase (order number or email receipt).

2. Non-Returnable Items

For hygiene, safety, and personal care reasons, certain types of items cannot be returned:

  • Personal care, cosmetic, or hygiene products (once unsealed).

  • Perishable goods or intimate apparel.

  • Clearance, final sale, or promotional gift items.

  • Items returned without original packaging or missing parts not due to our error.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt.

  • If your product arrives damaged, defective, or if you received the wrong item, please notify us within 48 Hours of delivery.

  • Contact us via WhatsApp at +971 54 269 0155 or email zaibora.uae@gmail.com with your order number and clear photos/videos of the issue.

  • Once verified, our team in coordination with our fulfillment partner Zambeel will arrange a quick replacement or full refund at no extra cost to you.

4. How to Initiate a Return

  1. Contact Support: Email zaibora.uae@gmail.com or message us on WhatsApp at +971 54 269 0155 with your Order ID and reason for return.

  2. Approval & Instructions: Our team will review your request and provide pickup instructions or the return address.

  3. Parcel Pickup: Once approved, courier pickup will be scheduled via Zambeel’s delivery network.

5. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: Zaibora covers all return shipping fees.

  • Change of Mind / Standard Returns: If you are returning an item due to a change of mind, the customer will be responsible for the return shipping cost (or a courier pickup fee of 18 AED will be deducted from your final refund).

6. Refund Process & Timing

  • Inspection: Once your returned item is received at the warehouse and inspected, we will notify you via email or SMS regarding the approval or rejection of your refund.

  • Refund Method:

    • Card Payments: Approved refunds will be credited back to your original payment card within 3 to 5 days , depending on your bank's issuer policies.

    • Cash on Delivery (COD): COD orders are refunded via Digital wallet and Bank transfer.

  • Shipping Fees: Original shipping fees (if applicable) are non-refundable.